Episode 1: Ready Looks Good on You
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Episode 1: Ready Looks Good on You
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In their debut episode, Ashley and Megan dive headfirst into one of the most pressing issues facing the 911 industry — the staffing crisis that's pushing comm centers to their breaking point.
Using a real story out of Berkeley, California, where one dispatch center racked up over a million dollars in overtime, they unpack the recruiting and retention problems hiding beneath the surface: outdated hiring practices, poor candidate communication, unrealistic job previews, and the toxic cultures driving experienced dispatchers out the door.
It's an honest, no-fluff conversation from two people who know this world from the inside — and they're just getting started.
References:https://www.911.gov/assets/IAED_NASNA_Staffing-Survey-Report-2023.pdf?utm_source=chatgpt.comhttps://www.berkeleyside.org/2019/04/30/berkeley-911-center-plagued-by-low-morale-1m-in-overtime-city-audit-finds