Employee Problems? Fix Your Systems Before You Hire Again
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Employee Problems? Fix Your Systems Before You Hire Again
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Think you have an employee problem? Before you hire another person, look at your system.
At the time, I thought I had an employee problem. Looking back, I had a systems problem.
I hadn't clearly documented how things should be done. I was relying on people to figure things out as they went. And I learned an important lesson: having technology isn't the same as having a system.
In this episode of Systems with Sonja, I share a real experience from my business and the questions I now ask before adding another person to solve a problem:
Can I eliminate it?
Can I automate it?
Can I standardize it?
And if I still need a person, who should own it?
We'll also talk about employee turnover, accountability, documentation, and why your people problems may sometimes point to a bigger issue in the way your business operates.
Because sometimes the employee isn't the problem.
The system is.
If you're a woman building a business and you're tired of solving the same problems over and over, this episode will give you a different way to look at what's happening inside your business.
Systems with Sonja is about building the people, processes, and systems that allow your business to grow without everything depending on you.
I'm Sonja Caison with BackOfficeCOO.
