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Customer Service Support Group Podcast

Customer Service Support Group Podcast

By: Lady Libra
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Tired of hearing "the customer is always right"? So is Lady Libra. This is the real talk about the frontline of customer service. Join us for a candid look at the good, the bad, and the truly ugly sides of dealing with the public. From hilarious workplace anecdotes to frustrating customer meltdowns, we're spilling the tea, sharing war stories, and finally giving support workers the support they need. It's time to vent, laugh, and realize you're not alone.Lady Libra Social Sciences
Episodes
  • Episode 13: Tales of Retail
    10 Jul 2026

    This week Lady Libra welcomes Will Heidel. Longtime friend and former Walgreens employee. Will talks about his time in retail. All the good stuff and the BTS of some of your favorite stores.

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    1 hr and 52 min
  • Episode 10: 1-900-HUSTLER
    8 May 2026

    This week on the podcast, Lady Libra is joined by Mac, one half of the award-winning Are You Serious? Podcast.

    In this episode, Mac opens up about his journey, his ultimate hustler’s spirit, and the diverse grind that shaped who he is today. We dive deep into his fascinating career history—from working at the Baltimore Ravens' stadium and selling furniture as a teenager, to navigating the hustle of food delivery during the pandemic.

    Whether you are an aspiring creator, a side-hustler, or just love a great story of resilience, Mac’s journey will inspire you to keep pushing for your goals.


    Press play to learn what it really takes to build an award-winning brand from the ground up!

    • The Early Grind: From teenage furniture sales to working at the Ravens' stadium.

    • Pandemic Pivots: Navigating the food delivery hustle when the world shut down.

    • Behind the Mic: How Mac launched and grew the Are You Serious? Podcast into an award-winning show.

    • The Balancing Act: Managing fatherhood, entrepreneurship, and creative passion.

    • Follow Mac on Instagram: @mac_of_ays

    • Subscribe & Leave a Review: If you enjoyed this episode, please rate us 5 stars on Spotify and Apple Podcasts!

    • Follow the show: @cssgpodcast


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    38 min
  • Episode 9: Community Love
    24 Apr 2026

    This week on the podcast, Lady Libra is joined by a powerhouse in community advocacy: Dr. Arvella Floyd, the Director of Community Relations for the HARBEL Community Organization.

    In this episode, we dive deep into the legacy of HARBEL, exploring its rich history and the vital projects on the horizon that are set to transform the community. Dr. Floyd shares her expert perspective on why "customer service" isn't just for retail—it’s a cornerstone of the nonprofit world. From navigating volunteer relations to supporting those in need, we discuss how the spirit of service remains the ultimate driver for community success.

    • The Roots of HARBEL: A look back at the organization's history and its mission.

    • What’s Next: Upcoming community projects you need to know about.

    • Nonprofit Service: Redefining customer service within the world of community relations.

    • Getting Involved: How to spot the signs of community needs and where to step in.

    • Instagram: @harbelcommunityorg

    • Website: HARBEL Community Organization

    • Instagram: @cssgpodcast

    • TikTok: @cssg_podcast

    • YouTube: CSSG Podcast

    Don’t forget to like, subscribe, and leave a review!

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    49 min
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