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CX Accelerator Show

CX Accelerator Show

By: CX Accelerator
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The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you!

2026 CX Accelerator
Career Success Economics
Episodes
  • A Human-Centric Approach to AI
    27 Oct 2026

    In this episode, Quinn Carly shares her inspiring journey from a cart girl to a leader in AI enablement, emphasizing the importance of belonging, change management, and human-centric leadership in the age of rapid technological change.

    Key topics

    • Quinn Carly's career journey from hospitality to AI enablement
    • The importance of belonging and making people feel seen and heard
    • Change management in a fast-paced, evolving work environment
    • The concept of AI on-ramp and how to start with AI tools
    • Building community and confidence for small and medium-sized businesses in AI

    Connect with Quinn Karley




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    34 min
  • Knowledge Management in an AI World
    18 Sep 2026

    In this episode, industry experts discuss how AI and knowledge management are transforming customer experience and operational efficiency. They explore practical strategies for integrating AI, fostering a knowledge-centric culture, and managing technological debt to stay competitive.

    Key topics:

    AI levels of maturity and organizational readiness

    Change management and culture shift in AI adoption

    Using AI to multiply human impact and create success interactions

    Reimagining knowledge management beyond static articles

    Managing technological debt and building data pipelines

    https://www.linkedin.com/in/travisdewolf/

    https://www.linkedin.com/in/benfoden/

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    42 min
  • 86400 Seconds
    10 Sep 2026

    In this episode, Jack Wilson shares his incredible journey from a challenging childhood to becoming a successful entrepreneur and ultra-runner. He discusses the importance of mindset, preparation, and resilience in overcoming obstacles and achieving success in both life and career.

    Key topics:

    Jack Wilson's personal story of overcoming childhood adversity

    The importance of mindset and discipline in success

    Lessons from ultra-running and endurance sports

    The role of failure in learning and growth

    Strategies for staying motivated during tough times

    The significance of alignment and leadership in organizations

    Practical tips for setting goals and holding oneself accountable

    https://www.linkedin.com/in/jackwilsonmindset/

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    39 min
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