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Behind The Chain

Behind The Chain

By: Joey Luttrull
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I've spent the last decade as a headhunter, partnering with some of the world’s largest and most influential companies & brands, I've had a front-row seat to the mechanics behind how businesses are built—from their leadership structures and talent strategies to their operational models and cultural DNA.

What’s always fascinated me is that while every company might aim for growth and innovation, how they get there varies dramatically depending on the industry they’re in. The way a cutting-edge eCommerce brand scales is worlds apart from how a legacy Logistics provider evolves or how a high-street Retail giant adapts to digital transformation. These intricacies are often overlooked, yet they shape the way industries function, grow, and impact the wider world.

Through countless conversations with Founders, Executives, and hiring managers, I began to see patterns—and differences—that sparked a deeper curiosity: What makes each of these arenas tick? What challenges do they face behind the scenes? How do the people at the helm make decisions that ripple across the economy, employment, and society at large?

That’s why I launched Behind the Chain.

This podcast is a place where we unpack the business models, leadership mindsets, and industry dynamics that define different sectors—from eCommerce to healthcare, manufacturing to fintech, and beyond. I sit down with the operators, thinkers, and builders who are in the trenches, bringing their stories to light so we can better understand how industries really work behind the chain of command, decisions, and outcomes.

It’s part curiosity, part professional obsession—and 100% driven by a desire to uncover the layers of business that often go unseen.

Whether you're a Founder, CEO, aspiring Execuitive OR simply fascinated by the architecture of business, Behind the Chain offers a rare lens into what it really takes to build and scale in today’s ever-changing landscape.

© 2026 Behind The Chain Art
Episodes
  • Do it yourself, how The Hut Group made it to the top, with Chief Operating Officer - Tom Killeen

    Do it yourself, how The Hut Group made it to the top, with Chief Operating Officer - Tom Killeen
    21 Aug 2026

    Join us on Behind The Chain for episode #33, with Special Guest - Tom Killeen, Chief Operating Officer at THG.

    In this latest episode, Joey and the team were on the road, but this time it was local, at the HQ's in Manchester! Tom, welcomed us to the very impressive warehouse centre and THG studios, which is where production took place. Why would we not take advantage of one of the many luxury media rooms they have? Tom kindly showed us around, then took a seat with Joey to tell us about his thrilling journey, and where that spark for operations and sales truly came from!

    Tom talks about his experience as a leader in operations, and how THG grew internally from the group up, having full control of their WMS. No investors, no external noise, just full concentration on THG becoming the Commerce powerhouse through their own automation and technology design.

    Accelerating brand growth through cutting-edge commerce solutions.
    THG Commerce
    Complete Commerce with the highest-performing technology platform in-market.
    THG Fulfil
    World-class fulfilment engineered to drive customer retention.
    THG Studios
    A creative powerhouse like no other, designed to supercharge brand growth.

    These are some boots to fill, and we'd argue that none had done it like Tom has!

    Joey & Tom cover:
    • The challenges faced building THG and what continues to test their operations
    • What his thoughts are on the Luxury vs Commodity Commerce marketplace
    • How their own growth has led to success, could it have been different?
    • Where THG will be in the next few years to come

    Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

    Listen & Enjoy.

    Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

    Sponsors:
    If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com
    Show more Show less
    1 hr and 8 min
  • Transforming 3PL Warehousing space with Head of Growth, with Edward Hill-Male

    Transforming 3PL Warehousing space with Head of Growth, with Edward Hill-Male
    17 Aug 2026

    Join us on Behind The Chain for episode #32, with Special Guest - Edward Hill-Male, Head of Growth at Evri Fulfilment.

    As you can see, we were at the Evri Hub in Barnsley for this latest episode. Joey and the BTC team strapped in for another road trip, which only meant one thing - another sensational experience at the unique warehouse base they have, and Ed has a lot of news to share about the new dynamics and infrastructure!

    Conversation is centred around how Ed is helping retailers turn their supply chain into a competitive advantage. Working across the full logistics spectrum, fulfilment, value‑added freight forwarding, omni‑channel eCommerce and enterprise‑grade fulfilment - he's making shit happen!

    Oh, don't forget to factor in that Evri Group brings together Evri, DHL eCommerce UK, Coll-8 and UK Mail - forming the UK's premier parcel delivery company!

    Joey & Ed cover:
    • Scaling Fulfilment with Tech that makes any brand a future-ready proposition
    • GTM strategy - what’s Evri’s current presence in the Supply Chain sector
    • The trials and tribulations experienced as a leader of sales
    • What does the future hold for Tech in the Fulfilment & Freight Forwarding arena

    Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

    Listen & Enjoy.

    Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

    Sponsors:
    If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com
    Show more Show less
    56 min
  • How to Start, Structure & Build a Global Cross Border Business, with Founder & CEO Rebecca Griffiths

    How to Start, Structure & Build a Global Cross Border Business, with Founder & CEO Rebecca Griffiths
    5 Aug 2026

    Join us on Behind The Chain for episode #31, with Special Guest - Rebecca Griffiths, Founder & CEO of Primis.

    To capture this latest episode, Joey and the BTC team were extremely lucky to have Rebecca fly in from Dubai, which is her permanent home - it made sense to squeeze the whole juice out of the lemon on this occasion, so strap in for 90 minutes of high class energy and expertise from a female founder in technology and who is transforming AI within the retail space!

    Rebecca covers the reasons why her eCommerce specialism is taking the market by storm across the GCC Middle East Region, as she delivers on all accounts when it comes to providing the infrastructure, intelligence, and integration that brands need to sell anywhere, ship everywhere, and satisfy every customer, making global commerce feel as simple as selling next door.

    How good would it be to run a robust customer experience platform, built to automate cross-border compliance and unify the global customer journey?

    Joey & Rebecca cover:
    • The biggest operational challenges & benefits of building a business from Dubai
    • What the required GTM strategy when it comes to selling cross border & tech
    • What leadership challenges are faced and how they are combatted
    • The key to building a sustainable brand

    Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.

    Listen & Enjoy.

    Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast

    Sponsors:
    If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com
    Show more Show less
    1 hr and 26 min
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