On this weeks episode, Steve & Jason discuss Jason's journey from travelling the world after university to building a successful career as a commercial agent in the furniture industry. They explore the importance of customer service, what makes retailers and suppliers successful & the challenges of being an agent. Plus the episode also dives into Jason's passion for rugby coaching!

00:00 Intro

01:44 When Jason & Steve first met

02:44 Life growing up & who Jason works with

06:30 Jasons world tour after uni

11:00 Finding Jobs around Australia

15:21 What inspired Jason to travel when he was young

18:13 Getting his first job in Furniture

23:30 Working for Sealy

25:00 Importance of training and right tools for the job

27:49 Why the big suppliers of the 00’s are no more

30:17 What makes suppliers successful

32:04 Why desire is so important

34:05 Customer Service is top of the list

35:20 Being the ‘middle man’

37:40 What Jason finds the most challenging part

41:35 What makes a great retailer

44:25 A mattress protector story

49:35 Jason & working in the same industry as his brother

51:57 Why Jason became a commercial agent

58:00 The differences between a Agent & a Rep

1:00:30 How a trauma shaped Jasons route

1:03:20 Jasons love for Rugby & coaching Rugby

1:12:00 Quickfire Questions

Hosted on Acast. See acast.com/privacy for more information.

In this weeks episode Steve chats with Jon our Logistics Manager all about his early job and love of football, to becoming Logistics Manager at Sussex Beds. Plus they talk about the challenges of the role, how delivery has changed over the years, the story behind Jon returning to SB and life outside of work!

00:00 Intro

02:08 Life growing up

04:30 Jons love for playing football

07:27 His first job & taking the leap into a managerial position

10:30 Dealing with his first job going into administration

13:10 Finding a new job - Coming to Sussex Beds as a driver

14:58 How our transport & way we deliver has changed

18:11 Why Jon decided to move on

19:22 The story behind Jon coming back to SB

23:22 Biggest challenges of being a logistics manager

25:49 Fantastic feedback about our delivery guys

27:20 Why Delivery experience matters

30:30 Jons wife Zoe & what they have learnt from her business

32:15 Most stressful part of Jons job

35:50 How Jon de stresses

37:37 Quickfire questions

44:05 Outro

Hosted on Acast. See acast.com/privacy for more information.

This week, Steve sits down with Adam Hankinson to break down the psychology behind great sales, the 7 habits every salesperson should master, and what truly wins the sale. Plus, they chat about the top tips to help overcome barriers with customers!

00:00 Intro

01:43 How Adam got into the furniture industry

08:00 Why Adam went out on his own

08:46 Why Managers are key in store

11:06 Has they way we sell changed or is it the way we buy

16:05 What’s the most influential part of obtaining the sale

20:00 Customer “Must haves” are so important

22:45 Important first questions when approaching a customer

24:01 Emotional & Logical responses

25:00 Overcoming barriers with a customer

32:15 What makes the best sales people the best

35:00 Commitment to what you are doing is so important

39:37 About Adams book - Selling Furniture

42:52 The 7 habits in Adams book

50:56 Quotes & importance of the follow up

53:29 Adams book is out now!

55:50 How he handles challenges

57:24 Quickfire Questions

1:05:20

Hosted on Acast. See acast.com/privacy for more information.