The way homelessness has exploded in California over the last decade, you’d think there was no system in place to address it. But there is one -- it just wasn’t designed to help everyone. According to Need is a documentary podcast in 5 chapters from 99% Invisible that asks: What are we doing to get people into housing?

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When we think about homelessness, we often have a certain image in our mind—people pushing shopping carts, or big sprawling tent encampments.

But for the vast majority of homeless people, the experience is less visible. Many people who are unable to afford a place to live end up sleeping on a friend’s floor or inside their car.

This is what Tulicia did for years, until finally, she reached out to the system for help.

According to Need

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Katie Mingle heard a lot about 211 doing this reporting. Not just from Tulicia Lee who called a bunch of times, but from everyone—from homeless people and service providers and advocates. In her mind, it was the 911 of homelessness. Only, more often than not, it seemed like when people called 211, the metaphorical ambulance never came. That was true for Tulicia, and it was true for lots of other people she met.

If everyone starts at 211, why is it a dead-end for so many people? What is happening at 211? At the beginning of March, right before everything shut down for the pandemic, Katie spent a day in the 211 call center.

According to Need

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In the 1980's, a psychologist named Sam Tsemberis was working with mentally ill homeless people on the streets of New York. Sometimes, when he thought it was necessary to keep someone safe, Sam would have people committed to a psychiatric hospital. But a few months later, he’d notice that person was back on the streets. Sam knew he needed to try something different. What he did changed everything about the way we think about solving homelessness.

In this episode, what happens when you ask people what they need.

According to Need

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When Tulicia Lee tried to get help with housing, she was essentially put on a big long list with a bunch of other homeless people. If you live in the U.S., your community probably has a list like this too. Where one ends up on the list can have huge implications, but how one rises to the top of it is a bit of a mystery. In this episode, Katie finally gets to see how it works.

According to Need

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If homelessness is the problem, housing is the solution. But it’s not always that simple. Kate Cody has been living in her encampment community for a long time. And there’s no guarantee she’ll be able to make the transition inside, even with the golden ticket.

If you've enjoyed this series and were moved by the stories you heard, we've compiled a list of Bay Area organizations that you can support.

According to Need

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