Technology is changing the way hotels operate, from how guests choose where to stay to how businesses manage pricing and performance. But as Raki Phillips explains, hospitality still comes down to the experience guests have and whether they want to come back.

Raki Phillips also shares his perspective on protecting room rates during periods of disruption, the resilience of the UAE's tourism industry, and the growth opportunities across the Middle East and Africa.

Timestamps

0:00 Introduction
4:05 How hotel groups decide where to open new properties
7:34 The opportunities and risks of investing in Africa
14:50 Why the guest experience matters more than the numbers
16:20 How the UAE's tourism industry is handling disruption
28:49 Hotel occupancy, profitability and protecting room rates
32:02 What UAE travel figures reveal about the industry's recovery
40:32 How AI is changing the way people book hotels
41:26 Will hotel brands still matter when AI chooses where you stay?
43:55 Why hospitality still needs a personal touch
45:15 How technology could transform the hotel guest experience
48:25 Why hotel pricing needs to change
51:39 The difference between being an entrepreneur and a corporate leader
1:01:18 Why Rakki Phillips believes in the UAE's long-term future
1:03:01 How hotels can adapt and generate revenue during a crisis
1:08:52 What makes guests choose one hotel over another
1:10:04 Where Rakki Phillips would invest $500 million in hospitality
1:12:19 Why Africa could be the future of hospitality growth

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