026 Turning Product Conflict Into Productive Friction
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026 Turning Product Conflict Into Productive Friction
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A roadmap can show where a product is going, yet it can’t eliminate the difficult conversations required to get there.
Nikhil Wadhera, Director of Product Management at DaVita Kidney Care, joins Metsy and J to explore conflict as a normal part of product and UX work. We discuss hidden trade-offs behind stakeholder requests, what happens when teams bring conflicting data to the table, why avoiding uncomfortable conversations creates bigger problems later, and how curiosity can turn disagreement into productive friction.
For product managers, UX professionals, and leaders navigating competing priorities, this conversation is about solving the right problem rather than simply winning the argument.
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