Today's podcast is about leadership and, specifically, how to manage people effectively. Melissa from ⁠conciergeelite.com⁠ talks about the difference between managing and leading and how effective managing can be when done correctly. She also discusses emotional intelligence (EQ), a critical factor in being a successful leader. EQ helps you identify your own emotions and those of others and can help you conquer your weaknesses.

The main points covered in this episode include:

Why admitting mistakes is essential as a leader

Four reasons why leaders should accept when they make mistakes

How vulnerability strengthens the team and builds trust between leaders and their employees.

Melissa's Bio

⁠⁠https://conciergeelite.com/about-us/⁠⁠

Concierge Elite's Website

⁠⁠⁠https://www.conciergeelite.com/

Dr. Diane Cosko of ⁠mountainairevet.com⁠ discusses how ⁠the Concierge team⁠ from ⁠conciergeelite.com⁠ helps clients, explaining that the staff has experience in veterinary care. They also mention that they have a remote answering service in case of power outages.

The Concierge Elite team helps businesses run smoothly by providing live texting service, transcription of calls, and transcription of all calls. They also offer a flat fee. Dr. Cosko is an excellent example of how the Concierge Elite team has helped them save money and be more convenient for their clients.

They discuss how remote employees have helped them because it has taken the stress out of the hiring process, and they can find the perfect employee without interference.

Keywords: covid, meeting, covid challenges, covet hit, a small community in California

Melissa's Bio

⁠https://conciergeelite.com/about-us/⁠

Concierge Elite's Website

⁠⁠https://www.conciergeelite.com/

In this solo episode of The Understaffed, Melissa encourages businesses to consider remote staffing a permanent change that can save money and increase productivity. Many employees desire remote work, but cultural considerations may be a hurdle for some companies. Research shows that productivity can increase with remote work due to fewer distractions and more comfortable working environments. Leaders may feel more in control when they see their employees, but this may translate to something other than better management or understanding of employee performance.

Melissa discusses the benefits of remote work for veterinary, optical, and dental practices. She suggests using video conferencing, team messaging, and project management tools and hiring a dedicated remote employee to handle specific tasks like answering phones and checking emails while allowing in-house staff to focus on client care. Melissa emphasizes the cost savings and increased productivity that come with remote work but acknowledges that it ultimately comes down to the culture of each practice. Melissa encourages listeners to rethink remote work possibilities and reach out with any questions or concerns.

Melissa's Bio

https://conciergeelite.com/about-us/

Concierge Elite's Website

⁠https://www.conciergeelite.com/