Cover of The “3 Things” That Make All the Difference: Communicating More Effectively at Work & Home: Third Edition

The “3 Things” That Make All the Difference: Communicating More Effectively at Work & Home: Third Edition

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The “3 Things” That Make All the Difference: Communicating More Effectively at Work & Home: Third Edition

By: Raymond L. Falcione PhD
Narrated by: Raymond L. Falcione PhD
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This expanded 3rd edition has added new material to each chapter and has added three new chapters for a total of 14. Additionally, chapters now conclude with Takeaways and Connections to the 3 Things. This edition will help us solve some of the specific communication issues, problems and challenges we face every day in our work and personal lives.Writing in an engaging, anecdotal style, Dr. Falcione shows you how to view and apply a variety of key communication and management skills. Down-to-earth advice, based on sound communication principles, and specific, usable tools will help you manage the challenges at work and life in general.The 3 Things That Make All the Difference: Communicating More Effectively at Work & Home offers many helpful insights and suggestions. Here are a few:3 Things that really can improve your understanding of relationshipsFive Laws of communicationA Four-step Model for effectively providing feedback to othersA better understanding of the importance of non-verbal communicationThe Blame Cycle and the tragic effects of Blame on all relationshipsThe importance of Credibility in relationships at work and home4 questions to ask when a person makes a mistakeTwo Models for effective briefings and presentationsTools for leading various types of face-to-face meetingsTools for leading virtuallyTools for more effective problem-solving and decision-makingTools for more effective Critical ThinkingNew ways of looking at the term customer, and tools to improve customer serviceRealistic examples, exercises, case studies, and self-tests help you assess yourself and reinforce your skills. The 3 Things That Make All the Difference: Communicating More Effectively at Work & Home, 3rd Edition is designed to help make you more effective at work and at home.©2026 Raymond L. Falcione, PhD (P)2026 Raymond L. Falcione, PhD
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