Couverture de Managing Knock Your Socks Off Service

Managing Knock Your Socks Off Service

 Aperçu
Offre à durée limitée

3 mois d'Audible Standard gratuits

3 mois pour 0,00 €/mois, puis 5,99 €/mois. Possibilité de résilier chaque mois.
Essayez pour 0,00 €/mois
L'offre prend fin le 15 Juillet 2026 à 23 h 59.
Plus d'options d'achat

Managing Knock Your Socks Off Service

De : Chip R. Bell, Ron Zemke, David Zielinski, John Bush
Lu par : Sean Pratt
Essayez pour 0,00 €/mois

3 mois pour 0,99 €/mois, puis 5,99 €/mois. Possibilité de résilier chaque mois. Offre valable jusqu'au 15 juillet 2026 à 23 h 59.

Acheter pour 14,99 €

Acheter pour 14,99 €

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:

  • Find and retain service-oriented people
  • Get to know customers intimately
  • Build a service vision
  • Train and coach
  • Create and maintain a service-management process that aligns people, systems, and customers
  • Involve and empower employees
  • Recognize and reward good performanceFilled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
©2007 Chip R. Bell and Performance research Associates Inc.; (P)2008 Gildan Media Corp Management Management et direction Marketing et ventes
adbl_web_anon_alc_button_suppression_t1
Aucun commentaire pour le moment