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ITIL & ITSM - QuickStart Guides

The Simplified Beginner's Guides to ITIL & IT Service Management
Durée : 4 h et 22 min
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Description

For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. A cottage industry has emerged offering formal ITIL® trainings and certifications.

ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®.

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

The listener is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers listeners a comprehensive look at the various theories and metrics that define ITSM.

Please note: There is a companion PDF that is available after you have purchased this audiobook. Follow the instructions in the Introduction chapter to receive your companion PDF.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

©2016 ClydeBank Media LLC (P)2016 ClydeBank Media LLC

Ce que les auditeurs disent de ITIL & ITSM - QuickStart Guides

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Global
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  • Global
    4 out of 5 stars
  • Interprétation
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Image de profile pour Maksim Lukascuk
  • Maksim Lukascuk
  • 31/08/2016

Concise material, but one of the books is too dry and monotonous

ITIL book s hard to listen as it is read quite monotonously almost robot-like. ITSM while written in a similar style is narrated much more brightly and has a lot of examples and not only theoretical material. This made this book easy to listen and I retained more information as a result. However the books compliment each other very well. So overall is a the value for the money and time is good.

5 personnes ont trouvé cela utile

  • Global
    5 out of 5 stars
  • Interprétation
    5 out of 5 stars
  • Histoire
    5 out of 5 stars
Image de profile pour T-Bae
  • T-Bae
  • 27/12/2018

Thank you

Good Naratives. Good Content. Helpful. This information is useful in note taking and review of materials.

  • Global
    3 out of 5 stars
  • Interprétation
    3 out of 5 stars
  • Histoire
    3 out of 5 stars
Image de profile pour Nobody
  • Nobody
  • 24/02/2017

it's really don't focus on giving great details

it only talked more on ITSM.... not really recommended for the ITIL exam.

overall it was just okay

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  • Global
    2 out of 5 stars
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Image de profile pour lemonbabe
  • lemonbabe
  • 06/05/2019

More Confusing than enlightening

She talks too fast and with few emphases so it's a bit hard to follow all the time, although I consider the topic itself as not really suited for an audiobook. The added pdf does more than nothing for comprehension as it is not possible to recognise which written chapter belongs to which read chapter.
I strongly recommend buying the books instead of the audio.