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    Description

    IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Project Managers, we traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

    We cover detailed chapters on the below topics:

    "The IT Service Value System (SVS)"

    "Service Management"

    "Seven Guiding Principles"

    "Four Dimensions of Service Management"

    "Continual Improvement"

    "IT Best practices"

    ©2018, 2019 iCertify Training (P)2018, 2019 iCertify Training

    Ce que les auditeurs disent de ITIL® 4 Foundation: The Definitive Guide for ITIL ® 4 Foundation Certification

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    Global
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    • Global
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    • Jeremy
    • 25/10/2019

    ITIL and Chill

    Doing a lot of travel and been listening to ICertify Training during this time. Enjoying the audio book, been playing it at .85 speed and retaining a lot of information. I like how it starts chapters with the Topics, what you're going to learn from it, definitions, and the questions at the end of Chapters to go back over what you covered.

    5 personnes ont trouvé cela utile

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    • MPS
    • 18/11/2019

    Excellent comprehensive materials

    This was a great purchase and worth every dollar. I appreciate how detailed the online instructor was in explaining what content will be covered on the exam.

    3 personnes ont trouvé cela utile

    • Global
      5 out of 5 stars
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    • Amazon Customer
    • 17/11/2019

    Recommended for passing the ITIL on 1st attempt

    This course is comprehensive and allowed me the flexibility to study while traveling. Easy to follow, and another great source to add to my studies for the exam.

    3 personnes ont trouvé cela utile

    • Global
      5 out of 5 stars
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    • Wilburt Downey
    • 11/11/2019

    Great Audiobook!

    I am ITILv3 Foundations certified and training for the ITIL 4 exam, iCertify has provided amazing videos and support (practice questions) in this endeavor along with a discounted ITIL examination voucher for the test! Thank you iCertify!!

    3 personnes ont trouvé cela utile

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    • Gustavo Guerrero
    • 27/10/2019

    Excellent audiobook

    This is book is excellent for people who are trying to certify under ITIL foundation

    3 personnes ont trouvé cela utile

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    • Kenya
    • 13/11/2019

    Thank you iCertify!

    Amazing videos, the best study tool out there! I felt confident and retained the information. I am looking forward to passing this test. Thank you iCertify.

    2 personnes ont trouvé cela utile

    • Global
      5 out of 5 stars
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    • Brian Werner
    • 12/11/2019

    Great study guide for passing the ITIL

    Listening to this while commuting for work to add to my class training I took. It is setting in nicely!

    2 personnes ont trouvé cela utile

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    • Juan C. Haro
    • 07/11/2019

    Thank you iCertify, great book.

    Thank you iCertify, great book. This the confidence booster that I need to pass the exam.

    2 personnes ont trouvé cela utile

    • Global
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    • Jorene Cook
    • 28/10/2019

    Well delivered material

    Great audio book and very easy to follow! Would highly recommend this book for anyone interested in ITIL.

    2 personnes ont trouvé cela utile

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    • Linda M MunleyL
    • 25/10/2019

    Thank you iCertify

    Thank you iCertify. The audio book is usually all you get. However, the additional provided material make this a real value add.

    2 personnes ont trouvé cela utile

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    • John
    • 05/12/2019

    Advertising

    This is like clicking spam and following instructions to help a Nigerian Prince. Every second sentence is about rating this book 5* and getting learning marterial worth hundrets of dollars - thanks, I'll stick to serious providers.

    3 personnes ont trouvé cela utile

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    • Lionel
    • 23/12/2019

    Clear explanation

    Finished the audio part. Audio was good and narrators were good. Now the online content to explore.

    • Global
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    • Andreas Pook
    • 31/10/2019

    comprehensive

    A comprehensive and thoroughly designed coursematerial!!
    I recommend this audiobook to everybody who wants to master ITIL4 Foundation.
    WELL DONE GUYS!!! (5STARS +) keep on doing the good work!!!
    "Passed ITIL 4 on my 1st attempt", "Amazing Videos", "Thank you iCertify", "I got $100 worth ITIL examination voucher", "Highly Recommend this course"