Flip the Script: One Star to Resolution

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Flip the Script: One Star to Resolution

By: Jay Scobie

Narrated by: Jay Scobie

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Get inside the mind of Author Jay Scobie! Being in customer service can be rewarding however, when it comes to escalations, there are a few key things that always help. See step by step how to de-escalate from a one star review all the way to a resolution.Bonus: There is even a cheat sheet at the end! Get ready to take on escalations with confidence!©2025 Jay Scobie (P)2026 Jay Scobie

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Flip the Script: One Star to Resolution

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Flip the Script: One Star to Resolution

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