Driven to Delight
Delivering World-Class Customer Experience the Mercedes-Benz Way
Impossible d'ajouter des articles
Échec de l’élimination de la liste d'envies.
Impossible de suivre le podcast
Impossible de ne plus suivre le podcast
3 mois d'Audible Standard gratuits
Driven to Delight
Acheter pour 14,99 €
-
Lu par :
-
Joseph A. Michelli
-
De :
-
Joseph A. Michelli
New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.
©2015 Joseph A. Michelli (P)2015 Brilliance Audio, Inc.