Difficult Conversations
Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)
Unable to add items
Add to basket failed.
Add to wishlist failed.
Failed to remove from Wish List.
Adding to library failed
Unable to follow podcast
Unable to unfollow podcast
Get 30 days of Standard free
Difficult Conversations
Buy Now for €7.99
-
Narrated by:
-
Jonathan Yen
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mindset
- Untangling the problem together
- Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2016 Harvard Business School Publishing Corporation (P)2023 Ascent Audio