- votes utiles
- How to Discuss What Matters Most
- De : Douglas Stone, Bruce Patton, Sheila Heen
- Lu par : Douglas Stone, Bruce Patton, Sheila Heen
- Durée : 5 h et 40 min
- Version abrégée
Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations.
- Écrit par : Utilisateur anonyme le 16/08/2018
Rédigé le : 16/08/2018
Really interesting and helpful in every situationd, does it exist a resume on steps we can use to remind us and go forward?