Cover of Never Split the Difference

Never Split the Difference

Negotiating as if Your Life Depended on It

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Never Split the Difference

By: Chris Voss, Tahl Raz
Narrated by: Michael Kramer
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THE HUGE INTERNATIONAL BESTSELLER

A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

'My pick for book of the year.' Forbes

'Who better to learn [negotiation] from than Chris Voss, whose skills have saved lives and averted disaster?' Daily Mail

'A business book you won't be able to put down.' Fortune

© Chris Voss 2016 (P) Penguin Audio 2019

 Career Success Communication & Social Skills Forecasting & Strategic Planning Management & Leadership Negotiating Personal Development Psychology Psychology & Mental Health Relationships
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Reviews

Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between. It's relevant to all interactions I have with all humans, and that's testament to why it has sold so many copies worldwide. (Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast)
Never Split The Difference is a guide to negotiation drawing on the lessons Voss learned when he was working as the FBI's lead hostage negotiator . . . he has the most amazing stories about dealing with criminals and terrorists. I love that all of his insights are really practical in day-to-day life too. (Jake Humphrey, presenter and co-author of HIGH PERFORMANCE)
Filled with insights that apply to everyday negotiations.
A brilliant book.
Negotiation, as someone once said, is 'the art of letting someone else have your own way'. It's an art well worth learning. And who better to learn from than Chris Voss, whose skills have saved lives and averted disaster?
As an FBI hostage negotiator, Chris Voss has come face-to-face with all sorts of criminals, including kidnappers, bank robbers, and terrorists. In this book, he teaches negotiation tactics that you can use even if your life depended on it.
A stupendous book.
A master of persuasion.
It's rare that a book is so gripping and entertaining while still being actionable and applicable, especially with business books. Every few pages I read, I found myself writing down negotiation tips and ideas I wanted to test with our sales team and clients.
Every so often, you read a book that becomes a part of you. For some, it's a childhood-defining series like Harry Potter. Others find themselves in poetry or memoirs. My recent pivotal read was Chris Voss's Never Split the Difference . . . He showed me the importance of selling solutions to customers' problems rather than simply features. Along the way, he refined my communication style in everything from high-stakes negotiations to cold emails.
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Most relevant
Best negotiation book ever! Implementing it in my job as a sales person. I'm going to buy a paperback as well!

Best negotiation book ever

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High quality advices
Practical and well structured
A must have for negociation learning.
I recommend it

Just amazing

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Je ne m'attendais pas à ce que ce livre, un best seller dont tout le monde parle, soit si efficace. Et oui, j'ai plutôt tendance à être sceptique.

Force est d'admettre que ce livre est très bien organisé et mélange les histoires bien racontée (cas pratiques illustrées) et phase théorique où les principes de bases sont revus encore et encore.

Au final, je le vois plus comme un cahier d'exercices très bien raconté car la négociation théorique seul à appliquer seul dans sa tête serait plus adapté pour un livre de psychiatrie, ce que Never Split The Difference n'est pas... Quoique...

Ce livre vont apprendra avant tout sur vous même, il vous donnera des outils pour nommer ce qui se passe dans les situations de stresse. Les outils s'appliquent étrangement bien à d'autres pratiques que la négociation :
Gestion d'équipe, dans votre couple, entre amis et même sur les réseaux sociaux.

Ce livre prend aussi la peine de citer d'autres monuments bibliographiques comme "Thinking Fast and Slow" et d'autres références qui en font un livre encore plus sérieux.

Voilà, je valide donc humblement sa place de chef d'oeuvre et je félicite la voix anglaise du livre audio qui est absolument géniale.

étonnamment efficace et pratique

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The beginning of the book has put me off completely, I was close to ask for reimbursement, but nevertheless I've kept listening and I'm happy about it. The author can be easily considered full of himself at numerous occasions, but indeed passes numerous interesting insights in the negotiation.

Could it be presented better? Definitely. Could it be shorter? For sure. Would I recommend it? Not sure, what other books in the topic are out here, but it might be still one of the better ones. Also there are some real life stories, which make it easier to digest, some more interesting than the others.

Some good points, but form could have been better

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