Handling Confrontation at Work
Psychological Self Defense for the Workplace
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Handling Confrontation at Work
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Narrated by:
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By:
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Gerry Williams
This guide looks at awareness of potential behaviour patterns that may lead to aggressiveness; avoidance of situations where the potential for aggressive behaviour exists; interpretation of non-verbal communications signals; control and de-escalation techniques; an outline of techniques for your personal safety.
©2002 Gerry Williams; (P)2008 Rowmark Ltd
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