Cover of The Stranger at the Door

The Stranger at the Door

The Stranger at the Door

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Summary
 Airbnb asked the world to trust strangers, and the world said yes. But trust turned out to be the most expensive thing the company had to buy: safety teams, host quality controls, and fights with cities from New York to Barcelona. This episode looks at how a marketplace that owns no property makes its money, why regulation is a direct tax on its growth, and whether a platform built on strangers can keep scaling without becoming the hotel chain it set out to replace.
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