What happens when a 160-year-old access control giant buys a guest experience platform?

In this episode of The Modern Hotelier, Steve Carran sits down with Darien Long (SVP, Dormakaba) and Tristan Gadsby (Managing Partner, Alliants) to talk about the acquisition that surprised hospitality tech.

They cover why digital and physical guest journeys are finally coming together. They also explain how hotels can cut friction without giving up security, and why guests now expect hotels to work like their airline, car and phone.

In this episode, you'll discover:

• Why Dormakaba acquired Alliants, and why Alliants stays independent
• How the combined solution went live in 25,000+ rooms across a UK brand
• Why staff master keys are a hidden security weak spot
• Using digital key moments for upsell and cross-sell

Watch the FULL EPISODE on YouTube: https://youtu.be/s-PnHVe2dBw

Links:
Tristan on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alliants: https://www.alliants.com/

Darien on LinkedIn: https://www.linkedin.com/in/darienlong/
dormakaba Americas: https://www.dormakaba.com/sg-en

For full show notes head to: https://themodernhotelier.com/episode/349

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Join the conversation on today's episode on The Modern Hotelier LinkedIn page

Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil.