Cover of How to Handle Conflict Like a Pro: A Leader's Guide

How to Handle Conflict Like a Pro: A Leader's Guide

How to Handle Conflict Like a Pro: A Leader's Guide

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GROWTH PILLAR: Leadership & OpsWHO THIS IS FOR: SMB owners / Leaders building systemsWHAT THEY'LL GAIN: A clear way to see team conflict as a message, a toolbox of leadership skills to work through it, and a sense of when to bring in a neutral outside person. Most leaders think team conflict means something is broken. It's usually a message. Ignore it, and the cost shows up in lost people, lost money, and a poor culture.This episode helps leaders stop avoiding conflict and start using it to build a healthier team.Yvette Durazo is the founder and principal consultant of Unitive Consulting in San José, California. She helps leaders and HR teams turn workplace conflict into a tool for better business management. In this conversation, she explains her Conflict-IQ framework and why most managers were never taught how to handle conflict. She shares the leadership skills that help leaders stay curious and take responsibility, and how an outside neutral party can spot what insiders miss. She also covers how her work runs, from mediation to team coaching, and how conflict skills build a healthier workplace culture. Her negotiation book for women adds a personal development angle. This episode is for business owners, HR leaders, and managers focused on leadership development.Key topics coveredWhy leaders say "there is no conflict here"What Conflict-IQ is and why emotional intelligence is not enoughThe difference between managing and resolving conflictWhy HR often misses the human side, and how to close the gapWhat an outside neutral consultant does inside a companyHow long the work takes: three to six months when people are willingInterest-based negotiation and why it builds trust at workWho Yvette works best with: CEOs, CFOs, COOs, and HR directorsConnect with YvetteUnitive ConsultingYvette on LinkedInUnitive Consulting on FacebookUnitive Consulting on YouTubeRead the full write-upThanks to Kimberly Gawne of Star Students for introducing Yvette to Knack 4 Business.Browse all episodesPARTNERS ON THIS EPISODEGentry Learning: Fred Crouch's real estate education hub, with courses, an Investor Club, and a free newsletter. Also: Listings · Investor Club · Free NewsletterProfit10™: a free ten-question Profit Snapshot that shows where your business is strong and where it leaks profit.East Trade Winds: free weekly networking. Bring one challenge, bring one introduction.Next StepsEmail: info@kreativinsight.comJoin Canada Growth Network (a robust CRM platform): $1 CAD first month, then $47 CAD/month. Real tools. Real people.Subscribe to the K4B blogSearch K4B episodesRegister as a K4B guestVisit Knack 4 BusinessPast episodes (Ghost blog) Disclaimer: Everything you heard today is for educational purposes only. It's not professional advice. Before you act on anything — talk to a certified expert in your area. Your accountant. Your lawyer. Someone who knows your situation.We share perspectives. You make the decisions.Want more? Head over to blog.knack4business.com — packed with practical episodes on AI, marketing, leadership, and growth. No fluff. Just the good stuff. Subscribe while you're there.Until next time; keep building. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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