Andrew LaCivita, founder of milewalk Academy and author of Signal Strength, joins Inside Automotive to discuss how dealership leaders can communicate more clearly, build trust with their teams and keep employees aligned around shared goals. LaCivita explains how a few practical communication habits can help dealers deliver clearer updates, explain difficult decisions and create an environment where employees feel comfortable speaking honestly.

• How to prepare mentally before important conversations and consider the listener’s perspective
• How the CAR technique, context, action and result, helps teams deliver concise status updates
• How “what, so what, now what” clarifies decisions, their importance and the next steps
• Why explaining the reasoning behind difficult decisions builds understanding and trust
• How consistent leadership encourages employees to share concerns and honest feedback
• Why clear expectations, structured meetings and effective training help teams stay aligned

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